The company commits and assures to provide the best possible recourse to resolve the grievance. Below are the steps which the customer needs to take for resolving his/her grievances:

Step 1:
The customer needs to lodge a complaint/grievance by sending a mail to themoneyclub@themoneyclub.in with subject line “Complaint & Grievance Register”. The company shall respond to the complaint within 7 working days, from the date of receipt/lodgement of complaint. The company on receipt of the complaint shall examine the same and accordingly communicate in writing/email/phone, its response on the same to the customer or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.

 

Step 2:
If the customer is still not satisfied with the response received, or if the customer doesn’t receive any response within 7 working days, then the customer can mail or call to the Grievance Redressal Officer of the company as mentioned below: –

Mr. Vikrant Singh
E-mail Id: vikrant.singh@themoneyclub.in
M: +91-7289822020

After examining the matter, customer grievance/complaint shall be resolved within 7 working days.